Description

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The ACH Operations Analyst supports daily ACH origination and receipt processes, ensuring accurate file transmissions and providing operational support across ODFI and RDFI functions in a fast-paced, SLA-driven environment. The role includes managing mailbox inquiries, resolving ACH account issues, supporting financial institutions, stopping payments, and maintaining case accuracy while adhering to bank policies and deadlines.

Key Responsibilities:

• Handle daily Receiving Depository (RDFI) tasks and assist with ODFI functions as needed.

• Provide phone and email support to corporate customers and internal teams.

• Research and resolve ACH inquiries and account-related issues.

• Manage mailbox requests, including unauthorized transaction reversals and recoupments.

• Track and monitor cases using Salesforce; ensure KPI-driven productivity.

• Support team deadlines, routine operations, and EPP migration pr...