Job Title: GN - SONG - C&S - MS Dynamics - Manager

Management Level: 7/ Manager

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must have skills: Microsoft Dynamics 365 Customer Relationship Management (CRM)

Good to have skills: Customer Service Life Cycle

Job Summary

You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.

Areas of Work

Microsoft Business Analyst/Functional Consultant – MS D365 Customer Service & Marketing, Service module

Roles & Responsibilities

• Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules)
• Requirements Gathering: Collaborate with stakeholders to understand their business...