• Hands-on Operations Manager experience with financial ownership (including revenue, gross margin, bonus/penalty computation, and cost management)
• Confident, unscripted leadership communication
• Experience in handling Ecommerce/Retail Accounts

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

• Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
• Establish & Manage Relationships / Engagement with the Clients.
• Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
<...