Job Summary

The Administrator is responsible for providing administrative support and ensuring efficient day‑to‑day operations within the organization. Oversees issue resolution with customers and contractors. Receives and resolves telephone and e‑mail inquiries using professional customer service skills.

Key Responsibilities

• Provides support and customer service through phone, portal, email, chat, and text messaging in a timely and accurate manner.
• Organizes and maintains electronic and physical files, documents, and records, ensuring confidentiality and easy retrieval when needed.
• Answers, screens and directs telephone calls, maintaining a highly positive attitude in all interfaces.
• Serves as a customer advocate. Works with internal departments to resolve inquiries while relaying a sense of urgency to ensure customer needs are exceeded.
• Documents customer interactions and notifies management of any trends...