Key Responsibilities

· Medical Aid Queries & Support: Handle medical aid-related queries and assist with resolving patient and scheme-related billing issues.

· Patient Communication: Contact patients regarding outstanding payments where necessary.

· Account Processing: Capture and manage accounts on the E-Live system, including creating, setting up, and maintaining accurate billing records.

· Administrative Accuracy: Follow instructions precisely to ensure correct processing of all accounts and related documentation.

· Problem Solving & Follow-ups: Work independently to resolve queries, identify issues, and ensure timely follow-up on outstanding matters.

· Office Collaboration: Function effectively in a busy open-plan office environment while maintaining strong working relationships with colleagues.

· Quality Control: Identify errors and take corrective action.