Admin Operations Manager (Enablement and Support Manager)

The Operations Manager is a strategic thinker with a strong operational focus to drive efficiency, employee engagement, and continuous improvement, particularly of processes for enablement and support. He/she ensures regulatory and bank policy compliance of frameworks designed and implemented for the Digital Banking Division.

Specific Duties & Responsibilities

Team Leadership

• Lead and mentor a high-performing team of enablement and support officers and operational excellence officers, with the ability to back-up functions when needed.
• Foster a positive and collaborative work environment that encourages creativity and innovation.
• Recruit, hire, and onboard talented individuals to strengthen the team.
• Design and conduct training on business operations processes to Division team members
• Learn, imbibe and practice the Bank’s mission and vision,...