Key Responsibilities

• Triage and manage public feedback received via OneService App and LifeSG
• Route feedback accurately and promptly to the relevant agencies
• Respond to members of the public professionally and clearly
• Contact members of the public when clarification is required

Requirements

• Minimum 'A' Levels, Diploma or Degree
• Experience in feedback management or case triaging is an advantage
• Suitable for candidates with customer service, administrative, or public engagement experience
• Good communication and coordination skills
• Able to commit for at least 6 months (up to 12 months)

Duration/Working hours:

6 months contract (Immediate)

Monday to Friday: 42 hours per week

* Salary will be based on qualification

** We regret to inform only shortlisted candidates will be notified.