Schedule Monday to Friday Weekends off English Level C1 Location: Nairobi At Solvo Global, we are looking for a detail-oriented and highly organized Occupancy & Retention Support Agent to support the renewals team in the management and verification of property occupancy. Main Responsibilities Occupancy Check Management Monitor renewal-related triggers, such as: Transitions to Month-to-Month (MTM) 7 days without a response after MTM begins Create and manage verification orders on the iVueit platform: Configure external inspections (72-hour SLA) Validate addresses and properties Configure visit windows (8:00 a.m. – 6:00 p.m.) Activate evidence with photos and notifications Ensure the accuracy and quality of each order before submitting it Internal Escalations and Work Orders Generate escalation tasks and workflows in Ender Create and assign work orders Document requests with clear and detailed context Coordinate with the team Maintenanc...