Job Description

NYCERS has an opening for an Administrative Retirement Benefits Specialist, M4 (Associate Director), for the Client Advisory Services Team (CAST) within the Client Services Division to provide strategic leadership over NYCERS' retirement education, counseling, and stakeholder engagement programs. This position oversees retirement education, one-on-one counseling, and strategic partnerships with employers, labor unions, and other stakeholder partners, to ensure NYCERS clients receive exceptional retirement guidance and service
Key Responsibilities
- Lead the overall strategy, direction, and continuous improvement of CAST.
- Provide oversight of retirement seminars, workshops, webinars, and on-demand educational programming.
- Oversee one-on-one retirement counseling services and ensure high-quality advisory support.
- Direct two Unit Managers responsible for Education Services and Retirement Counseling.
- Develop annual operational plans, KPIs...