As an Administrative Specialist, you will serve as a key point of contact for customers throughout their certification journey with UL Solutions.

Your responsibilities will include:

+ Manage and maintain customer accounts and project information.

+ Review, organize, and analyze customer documentation to ensure completeness and accuracy.

+ Contact customers to request missing information and follow up on project requirements.

+ Open and maintain customer projects within multiple internal systems.

+ Coordinate communication between customers and internal departments.

+ Respond to customer inquiries via phone and email regarding project status, invoicing, certifications, and general service requests.

+ Track project milestones and ensure timely follow-up with customers.

+ Maintain accurate customer records and update information within CRM systems.

+ Support customer retention through excellent servi...