Job Description

Under general supervision, with some latitude for independent initiative and judgment, this position supervises staff performing clerical and related office functions associated with the enforcement of laws and rules requiring periodic gas piping system inspections, and performs related administrative work:
- Maintaining the overall status of activities within the unit, identifying problem areas, evaluating work performance, and taking corrective actions such as rescheduling and reallocating resources.
- Planning, assigning, and reviewing the work of subordinates; supervising and training subordinates.
- Analyzing and reviewing on performance data and making recommendations for improvement.
- Maintaining excellent customer service by monitoring the quality and timeliness of the professional responsiveness by staff to customers via phone, email and correspondence inquiries.
- Liaising with internal and external stakeholders, such as filing repres...