Administrator
We are seeking a highly organised Customer Service Administrator for a fantastic company in the Letchworth area. In this role, you will ensure the smooth progression of customer orders from initial intake through to dispatch and delivery.
Key Responsibilities
* Build and maintain strong relationships with an established portfolio of business clients.
* Manage shared inboxes and phone lines, responding to customer enquiries promptly and professionally.
* Support Goods In processes and resolve product-related queries.
* Process customer orders from start to finish ensuring accuracy at all times
* Monitor delivery schedules and liaise with suppliers to update
* Coordinate returns and credits with accuracy.
* Assist with export compliance documentation alongside the Export Administrator.
* Manage quarantine stock.
* Act as first point of contact for all queries relating to open orders
* Expedite shipments to maintain ope...