Responsibilities

• Design and conduct Office 365 training sessions covering various applications.
• Facilitate sessions, address queries and prepare POE (Proof of Execution) report.
• Assist new customers with onboarding and provide ongoing guidance.
• Develop adoption plans to ensure successful implementation across the organization.
• Create comprehensive training materials, including guides, videos and communication tools.
• Monitor and report adoption progress, suggesting areas of improvement.
• Stay updated on Office 365 updates and incorporate them into training.
• Provide valuable feedback to the internal team and assist with technical troubleshooting.

Education and/or Work Experience Requirements

• Bachelor's Degree in IT, Computer Science, or Software Engineering required.
• Minimum 1 year of experience in customer success, account management, or related field.