Join as an Advanced IT Specialist providing tier 2 technical support across the organization. Your role is critical in maintaining efficient computer and network systems.

In this position, with 3-5 years of relevant experience, you will offer troubleshooting support for hardware and software issues. You’ll also manage installations, updates, and security measures while educating end users through training and self-service documentation creation.

Key Responsibilities:
• Offer tier 2 troubleshooting for network and hardware issues
• Install, configure, and manage IT systems and applications
• Monitor systems for issues and escalate as necessary
• Train users on effective use of technology and systems
• Develop PowerShell scripts for process automation

Requirements:
• 3-5 years in a technical support role
• Strong problem-solving and diagnostic skills
• Knowledge of Citrix, AWS, and software tools like ...