Description

For this position you have to demonstrate experience in participating in the post sales support escalation processes which includes pre-sales experience as well as strong customer facing skills particular in the telco and large enterprise space.

All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively to listen carefully to ensure full understanding of the situation and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information. Business level English is essential and French is highly desirable

Key Responsibilities

• Advanced troubleshooting on the full range of Fortinet products
• Track maintain and prioritize technical cases including proper escalation un...