Join a leading team as an Advanced Support Engineer specializing in hardware Customer Technical Support within Grid Automation. Your expertise will shape effective solutions and enhance customer interactions.
As part of the Global Applications & Support team, you will provide Level 3 support for critical product lines, balancing pre-sales and post-sales activities. Essential tasks include leading troubleshooting efforts, driving defect investigations, and producing technical reports. Adaptability and technical leadership are key to succeeding in this role.
Key Responsibilities:
• Provide Level 3 technical support for Grid Automation products
• Resolve product-related customer complaints effectively
• Lead customer meetings and site investigations
• Collaborate with teams to conduct hardware tests and analyses
• Produce comprehensive internal and customer reports
Requirements:
• Bachelor’s Degree in Engineering; Electrical focus preferred
• Minimum 7 years ...