At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide as Advanced Technical Support Technician .

Responsibilities

• Manage daily operations of the Service Desk application support function to ensure timely and accurate resolution of incidents and requests while maintaining high customer satisfaction levels.
• Coordinate with cross‑functional teams to analyze recurring issues in the Service Desk platform and implement sustainable fixes that reduce incident volume and improve overall stability.
• Design and refine application support workflows for Service Desk tools to optimize ticket handling efficiency and minimize user wait times across multiple business units.
• Implement monitoring and alerting strategies for critical Service Desk components to proactively identify performance degradation and prevent service disruptions.
• Review complex tickets e...