Job Title

Advisor I, Customer Service (Content Moderation) Urdu Speakers ONLY

Location: EQ Tower, Kuala Lumpur

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Advisor I, Customer Service (Content Moderation)

Job Overview

• Safety & Integrity: Protecting users from harmful material like hate speech, graphic violence, and harassment.
• Community Health: Fostering a positive, welcoming environment for user interaction and engagement.
• Brand Protection: Safeguarding a company’s reputation by preventing the public association of their brand with toxic content

Responsibilities and Duties

• Content Review: Moderating post...