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After-Sales Customer Service - Bogota

Company

Xiaomi Technology

Location

bogotá, bogotá, distrito capital

Posted

June 28, 2026

Position Overview

Responsibilities

  • Greet and assist after-sales customers; provide consultation and service guidance
  • Perform product intake and create work orders according to company policies
  • Assist customers with repair, return, exchange, and inspection processes
  • Track repair progress and proactively update customers on status
  • Handle initial complaints and unusual issues; provide basic resolution or escalates as needed
  • Help maintain order and a positive customer experience in the service area
  • Complete other tasks assigned by management

Requirements

  • Associate degree or higher (no major restriction)
  • English B1 level & conversational Spanish
  • Customer service, retail, or after-sales experience preferred
  • Strong communication skills and service awareness
  • Proficient in office software and basic system operations
  • Ability to work under pressure and handle unexpected...

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