Grapevine Round1 AI is seeking an After-sales Operations Program Manager to join its e-commerce Governance and Experience team in Singapore. This role is crucial in developing return infrastructure and managing arbitration policies to enhance customer experiences.

The ideal candidate will have at least 3 years of experience in e-commerce operations, logistics, or customer service, with strong analytical skills. The position requires collaboration with Product, Customer Service, and Logistics teams to implement continuous improvements.