The Technical Support Specialist supports the Spanish dealer network by providing day‑to‑day technical assistance, ensuring accurate diagnosis, timely issue resolution, and correct application of technical standards. Reporting to the Technical & Quality Manager, the role plays a key part in maintaining service quality, supporting warranty accuracy, and feeding field information back to HQ.

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Key Responsibilities
Dealer Technical Support

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• Provide first‑ and second‑level technical support to dealers via hotline and case management systems. Onsite technical support
  
• Support diagnosis and repair of complex vehicle issues across ICE, EV, ADAS, and connected systems. GWMT-PC Scanner, EPCTIS Platform
  
• Ensure accurate, timely technical guidance in line with approved repair procedures....