This role supports the Product Support team and technicians by ensuring best management practices are followed.

Key Responsibilities

• Meeting performance criteria
• Achieving service delivery objectives.
• Following procedures and promoting a customer-focused service.
• Implementing and maintaining actions aligned with the company's strategic vision.
• Schedule, plan, and communicate the technician’s service activity to relevant staff member(s) and customers.
• Assigning of technicians to attend to services, breakdowns, engineering, spray booth, and booking of all jobs on mobile tech.
• Following up on all WIP jobs in progress, daily
• Follow up daily on all work-in-progress (WIP) jobs.
• Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers.
• Plan and arrange for machines to be brought to the workshop, assign technicians, and ov...