Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and friendly manner
• Provide product information, troubleshoot basic technical issues, and support the returns/warranty process
• Maintain accurate records of customer interactions in our CRM system
• Process orders, returns, and follow-ups with shipping and logistics partners
• Provide administrative support to the sales and service teams (e.g. scheduling, order tracking, filing)
• Assist in organizing and updating product manuals, FAQ documents, and internal systems
• Coordinate with warehouse, tech support, and marketing as needed to ensure smooth operations

Requirements

• 1+ year experience in customer service or administrative roles (experience in the bike/eBike industry is a plus)
• Excellent communication skills written and verbal
• Comfortable working in a fast-paced, startup-li...