Howden Joinery is looking for an Aftersales Coordinator to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops.
You will report to the Customer Service Team Leader and be responsible for providing exceptional customer service to our customers.
What will you be doing as an Aftersales Coordinator:
Handling customer claims in a timely manner Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines. Archive department targets and expectations in line with agreed SLAs Deliver exceptional levels of customer service and satisfaction. Proactively resolve potential customer/depot issues Offer problem-solving solutions and follow up with departments with a ‘can do attitude’ Identify and report on any processes that result in a poor customer e...