Aftersales Manager

Location: Basingstoke, Hampshire
Salary: £45,000 – £60,000 OTE
Job Type: Full-time, Permanent

Overview

We are seeking an experienced and results-driven Aftersales Manager to lead the service and parts departments of a busy automotive dealership in Basingstoke. The successful candidate will be responsible for driving profitability, delivering exceptional customer service, managing departmental performance, and ensuring operational excellence across all aftersales functions.

Key Responsibilities

* Manage the daily operations of the Service and Parts departments.

* Lead, motivate, and develop Service Advisors, Technicians, Workshop Controllers, and Parts personnel.

* Drive departmental profitability through effective labour sales, parts sales, and workshop efficiency.

* Monitor and improve key performance indicators (KPIs), including customer satisfaction, retention, productivity, and revenue.

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