Join BYD Commercial Vehicles Australia as an Aftersales Manager, overseeing aftersales operations from the Mulgrave office. Ensure customer satisfaction through effective service management and technical support.
This full-time position focuses on enhancing service excellence and maintaining strong customer relations in the Australia Pacific region. You will lead a dedicated aftersales team, manage warranty claims, and coordinate spare parts supply to optimize fleet uptime. With your leadership, the team will drive continuous improvement initiatives and build robust relationships with customers and service partners.
Key Responsibilities:
• Lead aftersales operations to maximize fleet uptime
• Manage warranty administration and technical support
• Oversee spare parts forecasting and supply chain
• Enhance customer interactions through effective service delivery
• Conduct regular performance reviews of the aftersales team
Requirements:
• Relevant experience in ...