Collaborate with store teams on customer service and after-sales service matters

Handle repair and defective leather goods, ensuring proper assessment and follow-up

Manage spare parts inventory for leather repairs

Ensure proper implementation of repair center workflows and coordinate with relevant stakeholders to deliver high-quality and efficient repairs

Monitor after-sales center operations to maintain premium service standards

Handle and resolve customer repair cases and enquiries by providing accurate information and timely follow-up

Work closely with craftsmen to ensure repair quality meets client expectations

Proactively follow up on repair cases with stores and the Paris after-sales team

Maintain close communication with the Paris team for overseas repair cases