Duties & Responsibilities

Team Management:

o Supervising and leading a team of service advisors, technicians, and support staff.

o Hiring, training, and evaluating employees to ensure optimal performance.

o Setting performance goals and providing ongoing feedback and coaching to team members.

Customer Service:

o Ensuring a high level of customer satisfaction by addressing customer inquiries, concerns, and

complaints in a timely and professional manner.

o Monitoring service advisor interactions with customers to ensure excellent service delivery.

o Implementing customer service strategies to enhance the overall customer experience.

Workflow Management:

o Planning and scheduling service appointments to optimize workflow and minimize wait times.

o Assigning work orders to technicians based on skill level and workload.

o Monitoring progress...