This role is part of a direct consumer outreach sales organization, where the Sales Agent serves as the first point of contact for guests calling into the contact center. The Agent is responsible for applying effective sales techniques to close sales in a single interaction while delivering an exceptional customer experience.

This position focuses exclusively on inbound calls, supporting guests from initial inquiry through to their sailing. The Agent is accountable for meeting monthly targets related to revenue, conversion, operational performance, and customer service.

Key Responsibilities