Job Description

1. Handle all shipment bookings via different channels of communication, example via phone call & emails
2. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary

3. Ensure all data (required by Operations Performance Assessment - OPA )are entered into Expeditors Transport Management Systems (ETMS) timely and accurately

4. Provide truck details promptly and give timely feedback to customers on freight status.

5. Ensure that system KPI events are updated promptly and on time.

6. Check on customer credit status and established rates before shipment arrangement

7. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.

8. Respond to customer complaints and enquiries promptly (with sense of urgency) and provide possible suggestions, solutions or provide assistance with recovery ...