Job Information

Job Number:
Job Category: Rooms & Guest Services Operations
Location: The Westin Guadalajara, Avenida de las Rosas 2911, Guadalajara, Jalisco, Mexico, 44530
Schedule: Full Time
Located Remotely?: N
Position Type: Non-Management

Responsibilities

Process all guest check‑ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check‑outs, including resolving any late or disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check‑in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run...