Drive innovative AI-driven solutions at Genesys as a Principal Agentic AI Solutions Architect. Focus on improving customer experiences, operational efficiency, and seamless integration within diverse systems.
This senior role involves leading the design and delivery of Agentic AI solutions. You will translate business KPIs into scalable architectures, ensuring measurable automation and satisfaction improvements. Collaborate across teams to promote AI adoption while optimizing performance and aligning with strategic goals.
Key Responsibilities:
• Lead end-to-end design and delivery of AI solutions
• Translate business metrics into scalable AI architectures
• Design integration patterns and data flows for orchestration
• Ensure alignment between stakeholders for AI success
• Deliver rapid prototypes using Genesys Cloud AI capabilities
Requirements:
• 8+ years in CX, CRM, or AI solutions
• Expertise in AWS, Azure, or GCP cloud platforms
• Proven experience...