Job Description

Job Description

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk’s products and customer integrations. You will combine hands-on offensive and defensive skills with product sensibility to design secure agent architectures, and champion company-wide and engineering changes to prevent AI agent-enabled abuse.

Key responsibilities

• Threat strategy & modeling

  • Lead threat modeling for AI agent features, integrations, and APIs (prompt injection, jailbreaks, data leakage, automated workflow abuse).

  • Maintain an evolving attacker playbook specific to AI agents.

• Technical leadership & engineering collaboration

  • D...