AI Chatbot Tester

MCI seeks an AI Chatbot Tester to evaluate, validate, and improve AI‑powered chatbot and conversational AI solutions, ensuring responses are accurate, reliable, compliant, and aligned with business requirements and user expectations.

Key Responsibilities Execute test plans and chatbot evaluation scenarios. Assess response quality and conversational effectiveness. Validate chatbot functionality across use cases. Identify defects, inconsistencies, and performance issues. Conduct regression and user acceptance testing. Verify compliance with business requirements. Document test results and findings. Support issue resolution activities. Review chatbot interactions and user journeys. Identify gaps in conversational flows. Recommend improvements to responses and workflows. Analyze trends and recurring issues. Work closely with AI trainers and prompt engineers. Provide testing feedback to development teams. Participate in quality review sessions. Prepare reports and...