Design, build and continuously optimize AI-powered service journeys for Sennheiser consumers across chatbots, agent assist, search and self-service
Identify opportunities to automate the end-to-end consumer journey, reducing effort, improving resolution speed and increasing self-service adoption
Build scalable structures and automation for product and service knowledge, ensuring AI-enabled content is accurate, consistent and multilingual
Monitor AI performance and analyse unresolved consumer interactions to continuously improve intents, automation flows and knowledge coverage
Enable effective collaboration between people and AI, helping service teams make the best use of capabilities such as agent assist and suggested responses
Partner with Business IT, digital teams, global service teams and external vendors to scale Zendesk, integrations and new AI use cases
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