About Gladly

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need and the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world’s most customer‑centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose‑built to engage customers and turn every conversation into lasting relationship equity.

The Team

The AI Deployment Engineering team is the tip of the spear for every new AI rollout at Gladly, working hands‑on with our most strategic customers to implement, optimize, and expand their use of our AI. The culture is collaborative and experimental: we solve hard problems together, so this is no place for a lone wolf. You will report to the Manager of AI Delivery and partner closely with Implementation Managers, Professional Services Engineerin...