When the alarm fires, you are the first responder — but by the time you reach it, the AI agents you built and maintain have already validated hypotheses against years of prior incidents, parsed the logs and code paths, found the failure pattern, and proposed — or applied — a remediation inside policy guardrails. Your job is the shift and the agents that run it: take the page, resolve what the agents could not, and make sure the next page of that kind handles itself. You operate an AI-native community and social engagement platform that the world's largest brands run their customer relationships on — where one outage is a brand-damaging event for a Fortune 100 company, so the standard is set there. You are a senior SRE who could run the whole operation by hand; the way this team works, you bake that expertise into the agents and runbooks instead of spending your life in a ticket queue.

What you will be doing

• Own the shift as first responder — take the page,...