About The Team

The AI Strategy & Operations team sits within Shopee Malaysia Operations and drives AI transformation across the business. We build and operate AI agents, tooling, and automations that take on real operational work, from customer service and return/refund chatbots to fraud, reporting, and process‑automation workflows. We partner closely with Regional and Local teams to ship scalable impact fast.

Our mandate is operational excellence. We start where volume and customer impact are highest, in Customer Experience (Customer Service and Return/Refund), then extend what works to the wider Operations org and across the broader organization. The team both builds (production agents and automations) and drives (strategy, change management, and adoption).

Job Description

As an AI-Driven Data & Insights intern, you will own data, reporting, and applied‑AI initiatives that support leadership decision‑making and operational efficiency. Your re...