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AI / ML Engineer

Company

Datum Software, Inc

Location

Charlotte, North Carolina, United States

Posted

May 13, 2026

Position Overview

Job Description: AI Engineer – Conversational AI / IVR

Responsibilities:

  • Design, develop, and maintain AI solutions for IVR and conversational AI platforms.

  • Implement LLM-based workflows, including prompt engineering, evaluation, and retrieval-augmented generation (RAG).

  • Build and maintain knowledge retrieval pipelines to support IVR use cases such as FAQs, troubleshooting, and account-related queries.

  • Evaluate and optimize model performance with a focus on accuracy, latency, and conversational quality.

  • Contribute to the continuous improvement of AI-driven voice and conversational experiences.


 

Required Skills & Experience:


  • 3+ years of experience in AI/ML development.

  • Strong proficiency in Python.

  • Hands-on experience with Large Language Models (LLMs), including:

    • Prompt...

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