MCI is a technology‑enabled business services company delivering customer experience, business process outsourcing, and cloud technology solutions across a wide range of industries. Our contact centers operate on‑site and remotely, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.
We are seeking a highly organized and analytical
AI Operations Analyst
to support the day‑to‑day operations, performance monitoring, and continuous improvement of AI‑powered solutions and platforms. The analyst will ensure AI systems operate efficiently, deliver expected outcomes, and align with business objectives and operational standards.
Key Responsibilities
Ensure AI systems and processes operate effectively and reliably.
Monitor AI solution performance, utilization, and operational metrics.
Track system effectiveness against business objectives and KPIs.
Identify operational issues, bottlenecks, and performance trends.
Support ...