Key Responsibilities Provide L1L2L3 support and resolve user issues related to AI tools Act as primary point of contact for user issues calls and escalations Perform advanced troubleshooting across access performance and integrations Handle tickets and incidents with complete ownership and RCA Coordinate with vendors Microsoft Google Anthropic to resolve issues Raise and manage support tickets with vendor support teams Configure integrations connectors M365 Google Workspace Slack etc Manage licenses access onboarding offboarding of users Support POCs and evaluate new AI features use cases Maintain documentation FAQs and knowledge base Technical Skills Required Hands on experience with Microsoft 365 Copilot preferred Familiarity with Google Workspace Gemini Enterprise Exposure to Claude or similar AI tools Strong understanding of SaaS platforms integrations and IAM Strong troubleshooting and issue resolution skills Basic scripting knowledge Power Shell Python optional Functional Skills ...