Genesys in South Africa is seeking a Principal Professional Services Consultant to join our EMEA team. This role focuses on delivering innovative AI-powered customer experience solutions and guiding organizations through digital transformations. The ideal candidate has over 8 years of experience in consulting and a strong grasp of modern cloud technologies. Expertise in Genesys Cloud and fluency in German and English are essential. Join us to shape the future of customer engagement and work with a global team committed to innovation.