Product Owner, Operations (AI‑First)

Belong is building a Residential Operating System that integrates AI to manage homes, coordinate service moments, and create belonging experiences for homeowners and residents.

Overview

The operational machinery powering the Residential OS must be intelligent, instrumented, and self‑improving. As Product Owner, Operations, you will design, deploy, and relentlessly improve the AI‑powered system that guides the homeowner and resident journey from inspection through occupancy.

What You’ll Own

• AI agent architecture across the operational journey, defining the autonomous scope, human escalation thresholds, and instrumentation for each phase.
• Agent‑human handoff model: define where and how humans intervene, build confidence thresholds, fallback protocols, and checkpoints.
• LLM‑powered communication workflows that aim for 80% AI‑generated communications across operational functions by Q3....