Lead the way in AI operations as the AI Solutions Team Lead at NRG Energy, an influential player in North American energy. This position emphasizes both AI management and team growth.
As the AI Solutions Team Lead, you will ensure that AI tools are seamlessly integrated into daily operations within Customer Care. Your hands-on leadership will involve guiding a skilled team of analysts while focusing on continuous AI advancement and performance measurement. By monitoring operational metrics, you will provide insights that drive enhancement decisions.
Key Responsibilities:
• Manage daily operations and enhancements of AI systems
• Develop and guide AI Solutions Analysts for optimal performance
• Ensure AI initiatives align with customer care needs
• Report on adoption rates and operational issues
• Partner with enterprise teams for production readiness
Requirements:
• Bachelor’s degree in a relevant discipline
• Over 5 years of experience in applicable field...