About the Company

Kastle is building the AI operating system for consumer lending. We partner with some of America’s largest mortgage lenders to transform their contact centers and compliance operations with AI voice agents.

Responsibilities

• Annotate and label data from mortgage-related conversations
• Give feedback on AI responses to make them more accurate and helpful
• Train the AI system to handle mortgage servicing phone calls better
• Test the AI for issues, including response quality, customer experience, explanation quality, and realism
• Work ~10 hours per week on flexible schedules

Requirements

• 5+ years as a customer service agent for a mortgage servicing company
• Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, and servicing transfer questions
• Strong attention to detail and communication skills