AI Transformation Lead, Quality and Customer Experience

_corporate_fare_ Google _place_ Hyderabad, Telangana, India

**Mid**

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

**Minimum qualifications:**

+ Bachelor’s degree or equivalent practical experience.
+ 8 years of experience in a technical project management or a customer-facing role.

**Preferred qualifications:**

+ Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
+ 10 years of experience leading scaled operations/Managed Service Providers (MSPs).
+ Experience in process optimization methodologies (e.g., Lean, Six Sigma, Value Stream Mapping) to identify bottlenecks and reduce customer effort.
+ Ability to drive AI quality assurance and operational automation through prompt engineering, code-b...