Job Title: Air Import Supervisor

Job Location: Chicago, IL

Overview:
We have an exciting opportunity for an Air Import Supervisor to lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service. This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.

Key Responsibilities:

• Oversee and manage all Air Freight Import processes, ensuring efficiency, compliance and high-quality service delivery.
• Serve as the primary escalation point for customer import shipments; analyze financial performance and drive key KPIs to ensure customer satisfaction and operational excellence.

• Serve as the primary escalation point for customer import shipments;

• Maintain strict adherence to s...