Responsibilities
BASIC PURPOSE: Responsible for supporting the Revenue Air processes by reviewing and resolving all escalations, service failures, and errors prior to travel. Executing all quality control and service standards to align with the Air promotion Terms and Conditions.
POSITION RESPONSIBILITIES:
Manage Revenue Management Air escalations inbox and maintain a turnaround time of 24-48 business hours. Each escalation must be reviewed and acted upon, determining the best approach for each individual resolution.Maintain a tracking system for errors and failures. These should be documented in such a way that they can be tracked and provide insight on the nature of requests/errors.Maintain a current understanding of other departments operating policies and procedures to make accurate decisions and deliver appropriate problem resolution.Work with the leadership team and come up with recommendati...