We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen. Roles & Responsibilities • Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation • Execute changes, rescheduling and modification as per customer requirements • Coordinated effectively with airlines and customers over the phone • Provide exceptional service by addressing inquiries and resolving issues Requirements: • Possess in-depth knowledge of GDS systems, specifically Galileo and sabre • Demonstrate proficiency in managing both international and domestic ticketing operations • Strong understanding of city codes, airport codes, and airline hubs. • Excellent communication skill in both written and verbal formats • Willingness to work in rotational shifts, including nights a...