• *Job Description:**
• Job Objectives*

Promotes Quality in all the products and services provided to customers by Airbus Customer Services in Asia Pacific by ensuring regional quality KPI management and leading within Asia Pacific region in service quality investigation feedback in co-ordination with Airbus Quality Program .

• Job Responsibilities *
• Conduct investigation of customer issues and more specifically quality related problems with Airbus product, support or services. Leading the communication with SC and customer as interface ensuring feedback loop with customer is closed.
• Ensure that quality KPI’s required for Airbus Services Asia Pacific (ASAP) are delivered via applicable monitors, tracking and reporting
• Create and manage (as required by SC3 and APQ) quality reports for ASAP customers providing summary reports on key quality issues with relevant containment and preventative actions
• Support Head of Qual...